TuneSolo - Refund Policy

What is TuneSolo's Refund Policy?

Before contacting TuneSolo to request a refund, you may need to check whether your order is eligible for a refund.

The following products are not eligible for return:

1. The purchase license has expired, which means the purchase has exceeded the product's specified usage period.
2. The purchase has exceeded a specified number of days from the initial payment date. For instance, the 1-month license is subject to a 7-day money-back guarantee. The 1-year license is subject to a 15-day money-back guarantee. A lifetime license is subject to a 30-day money-back guarantee.
3. The product suggestion can’t be met. We provide new customers with a free 30-day trial. TuneSolo encourages you to read the product description and try the free trial version before making the final purchase decision.
4. The confirmation email was not received within one hour. Ordinarily, once an order has been validated, TuneSolo's system will automatically send a confirmation email within 1 hour. However, sometimes the arrival of this email can be delayed due to internet or system glitches, email spam settings, email typos, etc. In this case, you should contact the TuneSolo Support Team.
5. You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund.
6. TuneSolo's price differences between different regions.
7. A "change of mind" after purchase.
8. You bought an app by mistake.
9. A refund request for the renewal order with personal reasons like "I don't know it was renewed" or "I don't need it anymore". You can email [email protected] to cancel the auto subscription at anytime before the deduction time.
10. A refund request due to technical issues, with the customer refusing to cooperate with the TuneSolo Support Team in attempts at troubleshooting by declining to provide detailed descriptions and information regarding the problem, or refusing to try to apply the solutions provided by the TuneSolo Support Team.
11. Any TuneSolo product purchased from any seller other than TuneSolo may only be returned to your seller from which the product was purchased, in accordance with that seller's return policy, if any.

Types of purchases that are eligible for refunds:

TuneSolo welcomes you to submit a refund application in any of the following situations.

1. Purchased of the wrong product but you then placed the correct order from TuneSolo. For example, you bought a Mac version for your Windows, you will need to purchase the right Windows version additionally. TuneSolo will refund the extra orders for you if the situation meets the refund policy. You can email to [email protected] with info on two orders.
2. The software purchased has terminal technical problems, and no solution has been provided within 30 days. TuneSolo will refund the purchase price if you don't want to wait for a future upgrade.
3. Apps that have not been activated. If you have not downloaded or activated a purchased app within 30 days from the date of purchase, you may be eligible for a refund. You will be required to provide the TuneSolo Support Team with your license code in order to verify your claim that you have not downloaded or activated it.
Once a refund is issued, the corresponding license will be deactivated. You must uninstall the software and remove it from your computer.

How to Request a Refund?

You can request a refund, provided the request meets the guidelines in our refund policy. Please send your refund request to our email [email protected] with the information listed below:

Your Email Address:
Order ID:
License Code:
Transaction/Order screenshot:

How Long Can I Receive My Refund?

After you've submitted your refund request, you will also be sent an email confirming from TuneSolo within 24 hours that your refund request has been processed. Most refunds are returned via the original payment method, and it may take 5 to 10 business days to post the funds in your account, depending on your financial institution or location. If you can't see the refund in records for more than 10 business days since the refund was processed by TuneSolo, please contact your bank directly to inquire about the status of the refund.

The refund requests are submitted immediately to your payment processor or financial institution after TuneSolo has received and processed your request. As a result, there is no way to cancel a refund request after it’s been submitted. You can, however, re-purchase and re-enroll in a TuneSolo app if you have changed your mind or submitted the refund request by mistake. Please note that any audio cache you downloaded will not be restored if you re-purchase it. You will get a new account.

Need More Help?

If you’re outside of the refund policy, we will not accept refunds on the apps. However, we want to ensure that you have the best customer experience, and are happy to help you troubleshoot or work through any issue with our apps.